Refund policy

RETURNS & REFUNDS

Everything we sell is made to order — printed when you buy it, not pulled
off a warehouse shelf. That shapes this policy, so please read it before
you order.

DAMAGED, DEFECTIVE, OR WRONG ITEM
If your order arrives damaged, misprinted, or isn't what you ordered,
email diceimmortal.enterprise@gmail.com within 14 days of delivery with
your order number and a photo of the item. We'll replace it or refund you
in full. You won't need to ship anything back.

CHANGE OF MIND
Because apparel and mugs are printed individually for you, we can't accept
change-of-mind returns or exchanges on them. Please check the size guide on
each product page before ordering.

For stocked items such as dice and accessories, unused goods in original
packaging can be returned within 14 days of delivery. Return shipping is
the buyer's responsibility, and your refund is issued once the item reaches
us.

SIZING
We can't accept size-based returns on made-to-order apparel — but talk to
us anyway. We're a small shop and we'd rather solve it than have you stuck
with something unwearable.

CANCELLATIONS AND ADDRESS CHANGES
Orders go into production quickly. If you need to cancel or correct a
shipping address, email us within 12 hours of ordering and we'll do our
best. Once production has begun we can't make changes.

LOST OR UNDELIVERED ORDERS
If your order hasn't arrived within 30 days of shipping, or tracking has
stopped moving, contact us and we'll replace it or refund you.

REFUNDS
Approved refunds go back to your original payment method within 7 business
days. Your bank or card issuer may take a few days more to post it.

QUESTIONS
diceimmortal.enterprise@gmail.com — we answer within 24 hours.